> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shoppex.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Quickstart

> Get your Shoppex shop live, take your first sale, and see what happens next.

This walkthrough takes you from signup to your first sale, and each step links to a page with more detail.

## Create your shop

Sign up at [dashboard.shoppex.io](https://dashboard.shoppex.io). After you confirm your email, you land on a fresh shop with a URL like `yourshop.shoppex.io`. This URL is live, but it has no products yet.

Shoppex routes every sale directly to the payment account that you connect to your shop:
Stripe, PayPal, or crypto. There is no Shoppex wallet, no payout delay, and no
merchant-of-record layer. When a buyer pays, the funds settle to your own account on the
gateway's schedule.

## Connect a payment gateway

Open **Settings → Payment gateways** (`/settings/payments/gateways`). Pick at least one provider:

* **Stripe** for cards. Paste your **Publishable Key** and **Secret Key** from your Stripe
  Dashboard. Shoppex validates them, creates a webhook on your Stripe account, and registers
  Apple Pay automatically.
* **PayPal** for buyers who prefer it. Paste a Client ID and Secret from the
  [PayPal Developer Console](https://developer.paypal.com).
* **PayPal Friends & Family** for the no-fee route. It needs only your PayPal email, plus IPN
  configured on PayPal's side.
* **Cash App** (US only). Connect your `$cashtag` with Gmail forwarding.
* **Crypto** through Cryptomus or Oxapay (multi-coin aggregators), or through a direct
  wallet address for BTC, LTC, ETH, or Bitcoin Lightning.

Customers see the methods you have enabled at checkout. You can mix as many as you like.

See [Payment gateways](/payments/gateways) for the full breakdown of each.

## Add your first product

Go to **Products → New product** (`/products/create`). Pick the fulfillment mode that fits
what you sell:

* **File** — Upload a downloadable file. The buyer gets a download link after payment.
* **Serials** — Upload a list of single-use codes (license keys, gift codes). Each buyer gets a unique one.
* **Service** — Manual fulfillment. You get notified after payment and deliver yourself.
* **Subscription** — Recurring billing on the schedule you set.
* **Dynamic** — Generated per order through your own webhook endpoint.
* **Info card** — Information-only product, no automatic delivery.

For now, the simplest path is **File** or **Serials**.

## Share your shop

Your storefront at `yourshop.shoppex.io` is live with whatever products you have added. You
can also copy a **payment link** for any single product from its detail page. Share this link
in Discord, Telegram, or a social media bio.

## What happens on your first sale

Once a buyer completes checkout, Shoppex creates the order and starts delivery based on the
product's fulfillment mode.

| Mode         | What the buyer gets                                                                     |
| ------------ | --------------------------------------------------------------------------------------- |
| File         | A download link. The same file goes to every buyer, and stock never runs out.           |
| Serials      | A unique code from your pool. The listing goes out of stock when the pool reaches zero. |
| Service      | Nothing automatic. You get notified after payment and deliver by hand.                  |
| Subscription | Recurring billing on the schedule you set.                                              |
| Dynamic      | A payload generated by your own webhook endpoint for that order.                        |
| Info card    | No automatic delivery. The product is information-only.                                 |

You can see every order, whatever its mode, on the **Orders** page in your dashboard. A
**Service** product never delivers on its own. Check your notifications after each sale, and
complete the delivery yourself. A **Serials** product needs a fresh batch of codes once the
pool empties, or the listing stays out of stock.

<Note>
  The most common cause of a stuck sale is a Service or Dynamic product waiting on your own action, not a failed payment.
</Note>

See [Products](/selling/products) for the full detail on each mode, including variants, bundles, and quantity deals.

**Reaching the buyer.** If the buyer has a question, they open a ticket from their order, and
it lands in your **Inbox**. You get an email and a dashboard notification. Reply from the
ticket, and the buyer sees your reply from their own dashboard.

A ticket moves through **Pending**, **Open**, **Awaiting reply**, **Resolved**, and
**Closed**. If a buyer sounds unhappy, resolve it through a ticket first. This is faster than
a dispute, and it skips the chargeback fee a dispute always brings.

See [Support inbox](/customers/inbox) for ticket states and replying in detail.

## Multiple shops per login

You can create more than one shop from a single Shoppex login. Each shop is fully
independent: its own URL, its own payment gateways, its own products and orders, and its own
team. Shoppex does not copy settings between shops, so a new shop always starts empty. See
[Team and stores](/account/team) for how to create more shops and switch between them.

## Related docs

<CardGroup cols={2}>
  <Card title="Payment gateways" href="/payments/gateways">
    Deeper look at Stripe, PayPal, and crypto setup.
  </Card>

  <Card title="Products & fulfillment" href="/selling/products">
    All six product types in detail.
  </Card>

  <Card title="Custom domain" href="/storefront/custom-domain">
    Run the shop on your own domain instead of `yourshop.shoppex.io`.
  </Card>

  <Card title="Webhooks" href="/developers/webhooks">
    Get notified in your own systems when sales happen.
  </Card>
</CardGroup>